dakh7's Privacy Policy

dakh7 is a safe and reliable online betting and casino platform for players in Bangladesh. We believe that protecting our users' privacy and their personal information is one of our most important responsibilities. This Privacy Policy ("Policy") describes how dakh7 collects, uses, processes, and stores your personal information when you use our website and services.

By using our platform, you are considered to have fully accepted the terms described in this Policy. If you do not agree with any part of this Policy, you are requested to stop using our services. This Policy may change from time to time, so we recommend reviewing it regularly.

1 Information We Collect

For the purpose of account registration and service delivery on dakh7, we may collect the following types of information:

1.1 Personal Identity Information

• Full name, date of birth, and information related to age verification
• Email address and mobile number
• National ID or passport number (for identity verification)
• Current residential address

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile wallet number (for transaction processing)
• Deposit and withdrawal history and transaction records
• Account balance and betting activity information

1.3 Technical Information

• IP address, browser type, and operating system information
• Device identification information (device ID, model)
• Cookie and session data
• Site access times, page visit history, and usage patterns
• Log files and crash reports

1.4 Communication Information

• Live chat messages and email correspondence
• Complaints or requests submitted to customer support
• Information provided in surveys or feedback forms

2 How We Collect Information

dakh7 collects information in the following ways:

• Information provided directly: When you fill out registration forms, update your account profile, request a deposit or withdrawal, or contact our support team.
• Automatically collected information: Through cookies, pixel tags, and similar technologies while you use our platform.
• Through third parties: From payment processors and identity verification service providers.
• From public sources: From publicly available information for the purposes of fraud prevention and security.

3 Purpose of Using Information

dakh7 uses the information collected only for the following legitimate purposes:

3.1 Service Delivery and Operation

• Creating, managing, and securing your account
• Processing deposit and withdrawal transactions
• Providing bonuses, rewards, and promotions
• Managing your betting and gaming activity

3.2 Identity Verification and Security

• Age verification (confirming 21+ age)
• Preventing fraud, money laundering, and other illegal activities
• Ensuring account security and blocking unauthorized access
• Ensuring responsible gaming

3.3 Customer Service Improvement

• Providing 24/7 live chat and email support
• Resolving your complaints and issues
• Improving platform quality and user experience

3.4 Communication and Notifications

• Sending important account-related notifications
• Informing you about relevant offers and promotions with your consent
• Notifying you of changes to this Policy or the terms of service

4 Disclosure and Sharing of Information

dakh7 does not sell or rent your personal information to third parties. However, information may be shared in a limited manner in the following circumstances:

4.1 Service Providers

With trusted third parties who provide services on our behalf, such as payment processing companies (bKash, Nagad, Rocket, Upay), identity verification services, and technology infrastructure providers. All such providers operate under strict confidentiality agreements and may only use the information for specified purposes.

4.2 Legal Obligations

Where disclosure of information is required by law, court order, or direction from a regulatory authority. In such cases, we will only provide the information that is necessary.

4.3 Security and Fraud Prevention

Where required to investigate fraudulent or criminal activity, or to protect our platform and other users.

5 Data Protection and Security

dakh7 uses industry-standard technical and organizational measures to keep your information secure:

• SSL Encryption: All data transmission on our platform is protected by SSL/TLS encryption technology, which keeps information safe from interception.
• Secure Servers: Our servers are protected through advanced firewalls, intrusion detection systems, and regular security audits.
• Access Controls: Your information can only be accessed by authorized personnel and only for necessary purposes.
• Regular Security Testing: We conduct regular security assessments and vulnerability testing.
• Data Minimization: We collect only the information that is necessary and do not retain it longer than needed.

While we make every effort to protect your information, it is not possible to guarantee that data transmission over the internet is completely secure. We ask that you keep your account password confidential and do not share it with others.

6 Cookie Policy

dakh7's website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functioning of the platform, such as maintaining login sessions.
• Functional Cookies: For remembering your preferences and settings.
• Analytics Cookies: For analyzing platform usage and making improvements.
• Security Cookies: For detecting and preventing fraudulent activity.

6.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note that disabling certain cookies may limit some functionality of the platform.

7 Data Retention Period

dakh7 retains your information only for as long as necessary to fulfil the purposes for which it was collected. Generally:

• For active accounts, all information is retained for the duration the account remains active.
• After an account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements.
• Transaction-related information is retained for a defined period in compliance with financial and tax regulations.
• Security and fraud prevention logs are kept for a defined period as required.

Once the retention period ends, dakh7 deletes or anonymizes the information through a secure process.

8 Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances, though this may not apply where legal obligations exist.
• Right to Object to Processing: The right to object to the use of your information for specific purposes.
• Right to Withdraw Consent: The right to withdraw consent given for marketing or optional communications at any time.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format in certain circumstances.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

9 Protection of Minors

dakh7 is intended only for persons aged 21 and above. We do not knowingly collect any personal information from minors. If we become aware that a minor is using our platform, we will immediately close their account and delete the information collected.

If you believe a minor is using our platform, please notify our support team immediately.

10 International Data Transfers

Your information may be transferred to and stored on servers located outside Bangladesh as required to provide our services. In such cases, we ensure that:

• Adequate safeguards are in place to protect the information.
• Third-party service providers are contractually bound with us for data protection.
• Industry-standard encryption and security protocols are followed.

11 Policy Changes

dakh7 may update this Privacy Policy from time to time. If any significant changes are made, we will send a notification to your registered email address or clearly announce it on the platform.

Continued use of the platform after the updated Policy is published will be considered as your acceptance of the changes. We recommend reviewing this page regularly.

12 Applicable Law and Jurisdiction

This Privacy Policy is governed by applicable law. Any dispute relating to this Policy will first be addressed through negotiation. If a resolution through negotiation is not possible, it will be resolved through the appropriate legal authority.